Order Changes and Cancellations
You can always change or cancel an order with a status of Pending. To view an order’s status, click on My Account in the online store and enter the order number and order confirmation number that was on the screen after the order was submitted. You can also find this information on the confirmation e-mail receipt. Be sure to proceed through the entire checkout process. You will receive a new Order Confirmation showing any changes you’ve entered or a Cancellation e-mail showing your order has been cancelled.
Product Guarantee
Your product will arrive in good condition.
Privacy Policy
Thank you for visiting our web site. Your privacy is important to us. This privacy policy tells you how we use information collected at this site. Please read this privacy policy before using the site or submitting any information. By using the site, you are accepting the practices described in this privacy policy. We reserve the right to change this policy, but any changes will be posted. This website is owned and operated by Muscle Foods USA. In some instances we ask you to provide personal information, such as names, billing address, shipping address, credit card number, phone number, and email addresses, etc. (“Personal Information”). This personal information is voluntarily submitted by our visitors and will be only used to fulfill your specific request or order. The information you provide may be shared by Muscle Foods USA with its affiliates and subsidiaries, but will not be shared or sold with any third parties except to extent necessary to fulfill your specific request or order, unless you give us permission to use it in another manner or otherwise required by law. Other information that is collected from our visitors may include, but is not limited to, information related to the frequency and number of visitors and IP addresses. Information gathered other than Personal Information will not be used to identify you individually, but will be used to better analyze and improve our website. Your Personal Information will be maintained under strict security procedures to prevent unauthorized access. NOTE: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Product Satisfaction
Not satisfied with the quality of a product? Please notify us directly using the customer satisfaction contact information listed on the product label.
Returns
We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you’re ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us section.
Secure Checkout
To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers. Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS:. The (S) signifying a secure page. Unsecured pages being with HTTP:.
Payment
We accept Discover, Visa, MasterCard and American Express. Your credit card is charged at time of shipment, not before. Sorry, we are currently unable to accept personal checks or C.O.D.’s.
Shipping
We ship to the continental US only!
Site Errors
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If an error is found, please contact us via the Contact Us section of this site and a correction will be made.